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FAQs

General FAQ

Do you have a return policy?

Yes. We accept returns within 30 days for a full refund. All digital and downloadable products are non-refundable. You will find details on our Return Policy Page.

Do I need to login or register to access the video or documentation on my USB?

No. If you are receiving a login or register screen, please contact Customer Service at sales@nscemail.com or 1-877-922-7233

What if nothing happens when I run the "Start.exe" file on my USB?

It is possible for some company's network to block access to this video. Please contact your IT Department to ensure this is not the case before contacting Customer Service at sales@nscemail.com or 1-877-922-7233.

Will the USB play in my smart TV?

No. Smart TVs are not able to run the Start.exe file and access the License.

What if my computer is not able to play the DVD video?

Every PC or MAC is different, with various possiblities of conflict restricting video playback. We have found the best app (player) to use for the DVD on PC is VLC Player.

After installing the VLC Player I still am unable to play the video.

It may be helpful to install the K-Lite Codec for the program (Windows, VLC, etc.) you are using to play the video.

NOTE: National Safety Compliance is not affiliated, associated, authorized, endorsed by, or in any way officially connected with VLC and K-Lite Codec. Contact your IT Department with any questions.

Labor Law FAQ

What are labor law posters?

Labor law posters display employment notices that are required by state and federal agencies. Failure to post required notices could result in penalties.

Who is required to display labor law posters?

Each agency has its own requirements about who needs to display their notice. Some postings require at least one employee, and some require their notice to be displayed if an employer with at least one employee clearly display state and federal employment notices.

NOTE: Not all postings must be posted by all employers.

Where should labor law posters be displayed?

State and Federal notices should be clearly displayed where they are easily visible to all employees such as an employee break room.

What major changes have been made to my labor law posters?

State and federal agencies often update and change policies and the notices that display them. To see a current list of changes, visit our most recent changes page.

Are Spanish labor law posters required to be posted?

The general intent of labor law posting requirements is to communicate to employees' various rights and information. Legally, whether to post in Spanish or not varies depending upon different state and federal agencies. If you have employees whose primary language is Spanish, it is in your best interest to post both English and Spanish posters.

When should I update or replace my labor law posters?

Employers are required to always display the most up-to-date notices.

Are my labor law posters compliant?

We guarantee any labor law poster is compliant with current state and federal employment notices at the time of purchase.

When we detect a labor law update, we determine if it is a required change. Once that is determined, we place the posters on hold and stop shipping until we have completed the change.

If you would like to check a current poster for compliance, visit our most recent changes page.

Can you customize my labor law posters?

No. To ensure the best quality and price, we do not customize our posters.

How can I keep up with changes to labor law postings?

We have 2 ways help you stay in compliance.

Purchase a Subscription for your set of labor law posters. When a state or federal agency releases a major change to their notice, we will ship you an entirely new poster. Simply throw away the original and replace with the new poster.

What is a Poster Subscription?

While your poster is guaranteed to be accurate at the time of purchase, we cannot promise a change to one of your required postings will not happen. Our one-year Subscription offers an easy and affordable way to stay compliant throughout the year. Purchase a Subscription for your set of posters and leave the compliance to us. Simple. Easy. Compliant.

Any time a mandatory change occurs to one of your posters that are covered by the Subscription Plan, we will ship you a free updated poster while your subscription is active. Simply discard the old poster and display the new one.

When will I receive my replacement poster if I have the Subscription Plan?

Replacement posters will only be shipped to you if you have purchased the Subscription plan and a major change was made to your state or federal poster during your subscription plan period.

Streaming FAQ

How do I use my purchased streaming product?

Download and install the NSC Player app, available on Windows, MacOSX, iOS and Android. Then, log-in using the account created at checkout.

I signed in, but my videos aren't showing?

If you purchased new content after having used the app for a previous purchase, you may have to click "Account" then "update content" to refresh the available videos.

If this is the first time using the app, or the new content still isn't showing, logout of the app by clicking "Deauthorize this Computer", then sign in again.

If you still don't see them, in the top left corner of the app click "help" choose "contact support" and fill out the form and tech support will get with you shortly.

Do I need the internet to access my video?

The video is available for offline viewing. However, internet is required to download the software and then again to download the actual video.

The app asking for a sign in, but I don't have an account. How do I sign in?

If you created an account at checkout, just use the same login credentials. If you did not create an account, in the top left corner of the app click "Account" and then "Sign in". Enter the email address used at checkout and then click "forgot password" link. Instruction will then be sent to that email address on setting up a new password.

How long will I have access to my video?

You will have access to the video for the length of time you purchased: either 1-month or 1-year access.

I forgot my password.

If you cannot remember your password, in the top left corner of the app click "Account" and then "Sign in". Enter the email address used at checkout and then click "forgot password". Instructions will then be sent to that email address on setting up a new password.

If you are not sure what email you used to create your account, please feel free to contact Customer Service at sales@nscemail.com or 1-877-922-7233

I am having some technical difficulties (i.e. sound issues, video not playing, etc.), what's the faster way to get tech support?

In the top left corner of the app click "Help", choose "Contact Support", and fill out the form. Make sure to click the "I agree to collect support related information about this computer" as it will help resolve your issue quicker.