FAQ

General FAQ


Do you have a return policy?

Yes. We accept returns within 30 days for a full refund. All digital and downloadable products are non-refundable. You will find details on our Return Policy Page.

Labor Law FAQ


What are labor law posters?

Labor law posters display employment notices that are required by state and federal agencies. Failure to post required notices could result in penalties.

Who is required to display labor law posters?

Each agency has its own requirements about who needs to display their notice. Some postings require at least one employee, and some require their notice to be displayed if an employer has more than 5.

For this reason, it is recommended that any employer with at least one employee clearly display state and federal employment notices.

Note: Not all postings must be posted by all employers.

Where should labor law posters be displayed?

State and Federal notices should be clearly displayed where they are easily visible to all employees such as an employee break room.

What major changes have been made to my labor law posters?

State and federal agencies often update and change policies and the notices that display them. To see a current list of changes, visit our most recent changes page.

Are Spanish labor law posters required to be posted?

The general intent of labor law posting requirements is to communicate to employees’ various rights and information. Legally, whether to post in Spanish or not varies depending upon different state and federal agencies. If you have employees whose primary language is Spanish, it is in your best interest to post both English and Spanish posters.

When should I update or replace my labor law posters?

Employers are required to always display the most up-to-date notices. We have 3 ways stay in compliance.

  • All labor law order customers will automatically receive email notifications when a state or federal notice has a major change. When you receive the email, click the link and purchase a new poster. This service is free.

Are my labor law posters compliant?

We guarantee any labor law poster is compliant with current state and federal employment notices at the time of purchase.

When we detect a labor law update, we determine if it is a required change. Once that is determined, we place the posters on hold and stop shipping until we have completed the change.

If you would like to check a current poster for compliance, visit our most recent changes page.

Can you customize my labor law posters?

No. To ensure the best quality and price, we do not customize our posters.

How can I keep up with changes to labor law postings?

TWe have 2 ways help you stay in compliance.

  • All labor law order customers will automatically receive email notifications when a state or federal notice has a major change. When you receive the email, click the link and purchase a new poster. This service is free.
  • Purchase our Poster Protection Plan. When a state or federal agency releases a major change to their notice, we will ship you an entirely new poster. Simply throw away the original and replace with the new poster.

What is a poster protection plan?

While your poster is guaranteed to be accurate at the time of purchase, we cannot promise a change to one of your required postings will not happen. Our one-year Poster Protection Plans offer an easy and affordable way to stay compliant throughout the year. Purchase our Poster Protection Plan option and leave the compliance to us. Approximately 30 days prior to the end of your plan’s expiration we will email you about renewing your plan. Simple. Easy. Compliant.

$29.95 Annually

Any time a mandatory change occurs to one of your plan-covered posters, we will ship you a free updated poster while your Poster Protection Plan is active. Simply discard the old poster and display the new one.

When will I receive my replacement poster if I have the protection plan?

Replacement posters will only be shipped to you if you have purchased the poster protection plan option 1 and a major change was made to your state or federal poster during your protection period.

Digital Access


How do I use my purchased digital access?

Download and install FluxPlayer app, available on Windows, MacOSX, iOS, and Android. Then, log-in using the account created at check-out.

I signed in, but my videos aren't showing?

If you purchased new content after having used the app for a previous purchase, you may have to click “Account” then “update content” to refresh the available videos.

If this is the first time using the app, or the new content still isn’t showing, Logout of the app by clicking “Deauthorize this Computer”, then Sign in again.

If you still don’t see them, in the top left corner of the app click “help” choose “contact support” and fill out the form and tech support will get back with you shortly.

Do I need the internet to access my video?

The video is available for offline viewing. However, Internet is required to download the software and then again to download the actual video.

The app is asking for a sign in, but I don't have an account. How do I sign in?

If you created an account at check-out, just use the same login credentials. If you did not create an account, in the top left corner of the app click “Account” and then “Sign in” Enter the email address used at check-out and then click “forgot password” link. Instructions will then be sent to that email address on setting up a password.

How long will I have access to my video?

You will have access to the video for the length of time you purchased: either 7-day, 30-day or 365-day access.

I forgot my password.

If you cannot remember your password, in the top left corner of the app click “Account” and then “Sign in” Enter the email address used at check-out and then click “forgot password”. Instructions will then be sent to that email address on setting up a new password.

If you are not sure what email you used to create your account, please feel free to call us at 1-877-922-7233.

I am having some technical difficulties (i.e. sound issues, video not playing, etc.), what’s the fastest way to get tech support?

In the top left corner of the app click “Help”, choose “Contact Support”, and fill out the form. Make sure click the “I agree to collect support related information about this computer” as it will help resolve your issue quicker.